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CALL US FOR A FREE OFFER  +30 26610 21300   info@onferry.com

CALL US FOR A FREE OFFER  +30 26610 21300   info@onferry.com

Terms & Conditions of Superfast Ferries

Passengers, their luggage and accompanied vehicles are carried subject to

a) the Athens Convention relating to Carriage of Passengers and their Luggage by Sea 1974 and to its Protocol of 13 December 1974 (hereafter “Athens Convention”),

b) the Greek Private Maritime Code and

c) the general conditions of carriage of Superfast Ferries S.A. or Blue Star Ferries S.A. acting on behalf of the ship owners of the vessels (as the case may be), collectively referred to as “The General Terms and Conditions”. These General Terms and Conditions include exclusions and limitations of carrier’s liability for death, illness or for damage to or loss of vehicles and luggage or for delay or deviation according to the Athens Convention.
Copies of the General Terms and Conditions of carriage of Superfast Ferries S.A. and / or Blue Star Ferries S.A. are available upon request.

Limited Liability
Fares and Timetables listed in this Catalogue are based on conditions existing at the time of print. If any conditions should change after the time of print, Superfast Ferries S.A. or Blue Star Ferries S.A. reserve their rights to make changes in the timetable or to refrain from contractual obligations. In the unlikely event that contractual obligations may not be fulfilled , the customer is entitled to a full refund of payments made. Superfast Ferries S.A. or Blue Star Ferries S.A. however are not liable for any damages resulting thereof. In the event of an increase in fuel prices, currency fluctuation or other unforeseen circumstances, Superfast Ferries S.A. or Blue Star Ferries S.A reserve their rights to change the fares without prior notice.

Reservations Requirements
In compliance with international SOLAS regulations, please note that you are required to supply the following information when you make your reservation: Name and Surname, Gender, Nationality, Date of birth, Type and registration number of vehicle (if applicable). Passengers from non-European Union (and non-Schengen) countries are required to supply the following additional information: Passport number and expiry date, Visa expiry date (if required).

Ticket Validity
Tickets are valid for one year from the date of issue except for tickets that have restricted validity. A ticket is not transferable except if provided otherwise by local applicable laws. The person allowed to travel is the person named on the ticket (passage contract). Superfast Ferries S.A. or Blue Star Ferries S.A reserve the right to request passengers to present valid identification documents before traveling and will not be liable if a passenger-other than the person entitled to travel under a ticket- who has presented to Superfast Ferries S.A. or Blue Star Ferries S.A valid identification documents-corresponding to the passenger named on the ticket-has traveled and/or has been reimbursed.

Exchange Rate
The fares of tickets purchased in other countries or onboard may differ due to fluctuations in the exchange rate.

Timetables
Superfast Ferries S.A. or Blue Star Ferries S.A cannot be held responsible for any delays caused by third parties, port authorities, or extreme and unusual weather conditions. Schedules are subject to change.

Cancellations-Refunds
Cancellations can be made at the Travel Agency., Port Agency, Premium Sales Agent or Superfast Ferries S.A. or Blue Star Ferries S.A offices that reservation and payment have taken place. The following amounts are refunded:
• A 100% refund, up to 21 days prior to departure.
• A 50% refund, from 20 days to 24 hours prior to departure
• Superfast Ferries S.A. or Blue Star Ferries S.A have no obligation to refund 24 hours prior to ship’s departure or if the passenger does not report at check-in.
• In the event of a partial cancellation of a round trip of which the one crossing has been completed, the passenger will be charged a one way fare and will be refunded as above for the balance of the round trip fare.
• In the event of a whole cancellation of a round trip , the passenger will be refunded as above (based on the time of cancellation).
A refund must take place up till and including three months after the date of travel. Request for a refund must be made in writing. Cancellations and refunds can only be settled through the Travel Agency, Port, Premium Sales Agent or Superfast Ferries S.A. or Blue Star Ferries S.A offices that reservation and payment have taken place. Port Agencies may cancel a reservation once check-in is finalized but not refund money. Superfast Ferries S.A. or Blue Star Ferries S.A are entitled to retain the total value of ticket if the passenger interrupts his voyage at an intermediate port, unless the interruption is due to iilness, accident or force majeure.

Open Return
Passengers with open return must reserve their return journey through the Travel Agency, Premium Sales Agent, Port Agent or Superfast Ferries S.A. or Blue Star Ferries S.A offices, that reservation and payment have taken place, well in advance. Return fares are always calculated on the basis of the low season fare. In the event that a passenger travels in shoulder or high season or during a period in which a new tariff is in force, then the difference between the current and the pre-paid fare has to be paid. Superfast Ferries S.A. or Blue Star Ferries S.A cannot guarantee to transport passengers on their desired travel dates.

Lost Tickets
In case of a lost ticket, the passenger must immediately notify the issuing Travel Agent, Premium Sales Agent, Port Agent, Superfast Ferries S.A. or Blue Star Ferries S.A. The reissued ticket can only be picked up by the owner with valid identification. Note: At check-in, all passengers must furnish proof of ticket ownership with either a valid identification card or passport.

Discounts
Valid proof is required by Superfast Ferries S.A. or Blue Star Ferries S.A upon request for discounted fares e.g.: a) infants, b)children, c) senior citizens, d) students, e) youths, f) hybrid & electric cars.

Group Request
Group fares can be requested through Superfast Ferries S.A. or Blue Star Ferries S.A Travel Agencies and Premium Sales Agents. A group consists of a minimum 16 passengers.

Unaccompanied Children
Superfast Ferries S.A. or Blue Star Ferries S.A do not accept reservations for children under the age of 15 years old that are not accompanied by adults. Reservations for young people from the age of 15up to 18 years are only acceptable if the parental or legal quardian has given his/her written permission for the unaccompanied voyage. Appropriate forms are available from Superfast Ferries S.A. or Blue Star Ferries S.A

Passengers with special needs
On board our vessels there specially designed cabins with easy access and operation to accommodate passengers with special needs. Due to a limited number of cabins it is necessary to reserve in advance. For further assistance, please call the Customer Service Direct Line.

Pets
A limited number of cabins are available for pet carriage. It is necessary to reserve these cabins in advance. Should these be fully booked, we alternatively offer a small number of kennels, which are also necessary to be booked in advance. Owners or guardians are requested to have their pet’s valid health documents with them while traveling (EU citizens are additionally required to have their EU Pet Passport) and follow all entry regulations. For all cats, dogs and ferrets valid rabies vaccination documents is mandatory. For more information (especially for the North Sea route), please always check with your veterinary and your local travel agent. Pets are not allowed indoors (bars, restaurants and other public areas) or in vehicles (unless you have booked camping on board), while access to the vehicle deck is forbidden during crossings. When walking on the open deck pets are required to wear muzzle and be on a leash, accompanied by the pet owner or guardian. The pet owner or guardian is held fully responsible for the care, safety and hygiene of the pet observing all laws and regulations related to the above.

Camping on Board (Adriatic Sea only)
Camping on board is permissible from April 1st to October 31st. Due to the limited space for camping on board, it is advisable to book well in advance. For safety reasons, cooking and the use of gas or fire by camping on board passengers is strictly forbidden. Please pay special attention to the camping on board instructions available on board.

Meals
Meals are not included in the price of the ticket.

Personal Belongings
Superfast Ferries S.A. or Blue Star Ferries S.A are not responsible for the loss of money or valuables left in open storage spaces or in cabins. Please, report the loss of any personal item to the Reception Desk on board during the voyage or call the Customer Service Direct Line.

Boarding Procedure/ Entry Regulations
All passengers are required to have a valid passport and other travel documents. Superfast Ferries S.A. or Blue Star Ferries S.A cannot be held responsible in the event that authorities prevent a passenger from continuing his/her journey. Superfast Ferries S.A. or Blue Star Ferries S.A reserve their rights to deny embarkation to any individual who does not posses valid travel documents. In the event of a fine being imposed on Superfast Ferries S.A. or Blue Star Ferries S.A by the immigration office, the amount will be charged to the passenger who failed to provide the proper documents. In the event of immigration officials refusing entry, the passenger will be sent back at his own expense. We would recommended that citizens of all states contact the appropriate consulate for details. Infants and children also require an official form of identification. All persons and all items brought on board the vessel are liable to be searched. Persons refusing to comply with this demand shall be denied access on board and will be reported to the appropriate port authorities. All passengers are required to present their boarding card and a valid passport or ID to the vessel’s authorized personnel. The carrier reserves the right to deny embarkation to any individual who does not possess a valid boarding card and valid travel documents or fails to prove beyond doubt his/her identity. Once you have boarded the vessel you are not allowed to disembark prior to departure. If you do so, you should take all your luggage and / or vehicle. Please report at check-in any firearms you might carry. In the North Sea route, immigration control is mandatory.

Currency on board
Currency on board is Euro (Pounds Sterling are also accepted in the North Sea route). Exchange Bureaus and ATM cash points (only in the Adriatic route) are also available. Major Credit cards are accepted.

Telecommunications & Internet
The following communication options are available on board:
• Coin-operated telephones via satellite.
• The use of your cellular (mobile) phone during the whole duaration of the voyage. There are special rates for this roaming via satellite service.
For more information please contact the Reception Desk on board.
• Internet corner and wireless Internet connection (WI-FI) during the entire trip.

Customer Service Direct Line
For any Customers Service inquires, comments or suggestions, please call, tel: +302108919010 or send us an e-mail:
Italy-Greece: cs.adriatic@superfast.com
Belgium-Scotland: cs.north@superfast.com

 
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• For trips with different carriers, please make separate reservations for each route
• Select multileg for combination of 4 international - domestic routes in the same reservation
Max number of passengers 6:
Please select the exact number of passengers, including children / infants
Max number of vehicles 2:
Please submit the exact number of vehicles, including the baggage & boat trailers.

e-mail Booking

Φόρμα expert
Transport
One way
Round trip
From
To
First Route Date
Return Date
Passengers
Date of Birth
Date of Birth
Date of Birth
Date of Birth
Date of Birth
Date of Birth
Vehicles
1st Vehicle
2nd Vehicle
Pets travel in your cabin* (*pet friendly cabins) or in specially designed kennels on ship’s deck
Pets
For Camper or Caravan Travellers
  • Camping All Inclusive
Accommodation in inside Cabin & 30% discount on meals at price of deck & camper/caravan . Valid all year round with Minoan Lines
  • Camping On Board
Accommodation inside your camper/caravan Valid: April – October with Anek – Superfast
  • Camper Special
Accommodation in inside Cabin at price of deck & camper/caravan . Valid November-March with Anek – Superfast
Camping on Board
Yes
No
Name
Surname
Phone

grit head

GREECE - ITALY

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We work with the following companies

MINOAN LINESGRIMALDI LINESVENTOURIS Ferries
ANEK LinesHELLENIC SEAWAYSBLUE STAR Ferries
SUPERFAST FerriesGolden Star FerriesANEK SUPERFAST
AEGEON PELAGOSZante FerriesSEA JETS
Aegean Speed LinesSarris Cruises